Client Service Specialist — Pet Care Experience Pro

CityVet; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with match

Health Savings Account

Paid time off + holidays

Flexible schedules

Paid parental leave

Health, dental, vision insurance

Telemedicine for employees

Employee Assistance Program

Job summary

CityVet is seeking a Client Service Specialist in Charlotte, NC to be the first point of contact for clients in our vet-led clinics. You will greet clients, manage check-ins, and support daily clinic workflows with a focus on friendly, efficient service.

The role emphasizes building relationships with clients, handling appointments, and contributing to a positive experience for pets and their families.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and coordinate with the team on discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Skills

Customer service

Communication

Multitasking

Job description

CityVet is seeking a Client Service Specialist in Charlotte, NC to be the first point of contact for clients in our vet-led clinics. You will greet clients, manage check-ins, and support daily clinic workflows with a focus on friendly, efficient service.

The role emphasizes building relationships with clients, handling appointments, and contributing to a positive experience for pets and their families.