Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Union (NJ); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Paid Time Off

Dental & Vision Insurance

Life Insurance

Wellbeing resources

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to streamline the flow of clients and pets, support the veterinary team, and educate clients on wellness plans. You will welcome and assist clients, manage records, and help schedule appointments in a fast-paced hospital environment.

The role emphasizes excellent communication, customer service skills, and the ability to multi-task while maintaining a friendly, welcoming atmosphere for pets and their families.

Qualifications

• Read, write and speak fluent English with proper grammar and vocabulary.
• Excellent written and verbal communication, able to manage calls, emails, and in-person interactions.

Responsibilities

• Drive the flow of clients and pets through the hospital and promote services to maximize productivity.
• Welcome clients and pets, educate them on pet health and Optimum Wellness Plans.
• Assist with documentation, enter pet history, and ensure prompt service.
• Handle invoices, dispense prescriptions as directed by the veterinarian, and schedule visits.
• Maintain accurate balances and follow opening/closing procedures.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Time Management

Client Service Skills

Problem Solving

Teamwork

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to streamline the flow of clients and pets, support the veterinary team, and educate clients on wellness plans. You will welcome and assist clients, manage records, and help schedule appointments in a fast-paced hospital environment.

The role emphasizes excellent communication, customer service skills, and the ability to multi-task while maintaining a friendly, welcoming atmosphere for pets and their families.