Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Matthews (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan (401(k) & Roth)

Student Debt Relief Program (for Full‑

Paid Time Off and Holidays

Mental Health Resources

Life Insurance (company-paid)

Disability Insurance (short & long‑A)

Flexible Spending Accounts

Health Savings Account

Parental Leave

Continuing Education Allowance

Back-Up Care & Family Support

Fertility & Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote wellness services, and support the veterinary team to maximize productivity. You will welcome clients, educate them on wellness plans, and ensure smooth clinic operations with accurate documentation and scheduling.

The role requires strong communication, organisation, and client service skills as you coordinate visits, handle prescriptions where needed, and contribute to a welcoming hospital

Qualifications

• Multi-tasking: manages multiple tasks with focus and accuracy.
• Fluent English communication (written and spoken).
• Organizational ability: systematic, orderly, turns chaos into order.
• Problem solving: identify, analyze and solve problems with practical solutions.
• Client service skills: attentive, courteous service.

Responsibilities

• Promote hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive, efficiently run hospital.
• Provide professional, efficient service; educate clients about Optimum Wellness Plans and preventive care.
• Assist clients with documentation, enter pet information, and handle invoices and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote wellness services, and support the veterinary team to maximize productivity. You will welcome clients, educate them on wellness plans, and ensure smooth clinic operations with accurate documentation and scheduling.

The role requires strong communication, organisation, and client service skills as you coordinate visits, handle prescriptions where needed, and contribute to a welcoming hospital