Client Experience & Pet Care Coordinator

A Caring Doctor (New Jersey), P.C.; New Jersey; Ibrido; USD 24.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401(k) and Roth

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for 

Exclusive Discounts

Descrizione del lavoro

Banfield in New Jersey seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team and deliver welcoming, efficient service. You will educate clients on wellness plans, process documentation, and help schedule future visits.

The role emphasizes strong communication, multitasking, and a friendly, professional presence to enhance client satisfaction and repeat visits.

Competenze

• Leadership and customer-focused service are essential.
• Strong integrity, trust and professional communication.
• Ability to manage multiple tasks with attention to detail.
• Knowledge of preventative care concepts and Optimum Wellness Plans.
• Excellent English communication, both written and spoken.

Mansioni

• Live and exemplify the Five Principles of Mars within self and team.
• Actively recruit new clients by promoting hospital services and routing flow.
• Maximize the number of pets seen by a productive hospital operation.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist incoming clients with documentation and pet history entry.
• Assist outgoing clients with instructions, invoices, prescriptions and scheduling.
• Manage finances with accurate balances and closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

Conoscenze

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Descrizione del lavoro

Banfield in New Jersey seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team and deliver welcoming, efficient service. You will educate clients on wellness plans, process documentation, and help schedule future visits.

The role emphasizes strong communication, multitasking, and a friendly, professional presence to enhance client satisfaction and repeat visits.