Pet Care Client Experience Coordinator

MARS Veterinary; Louisville (KY); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

401(k) and Roth retirement plans

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Disability Insurance

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team’s productivity, and ensure a welcoming, informative experience for every visitor. The role emphasizes accurate documentation, clear communication, and professional service to encourage repeat visits and referrals.

Responsibilities include guiding clients through wellness options, handling appointments and invoices, and maintaining efficient front-desk operations while upholding Banfield’s

Qualifications

• Leadership and teamwork to guide client flow and hospital productivity.
• Strong communication with clients and team members.
• Ability to educate clients on wellness plans and services.

Responsibilities

• Promote hospital services and route clients and pets to maximize care and productivity.
• Assist clients with documentation, pet history, and scheduling.
• Manage finances with accurate balances and proper opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team’s productivity, and ensure a welcoming, informative experience for every visitor. The role emphasizes accurate documentation, clear communication, and professional service to encourage repeat visits and referrals.

Responsibilities include guiding clients through wellness options, handling appointments and invoices, and maintaining efficient front-desk operations while upholding Banfield’s