Pet Hospital Client Services Coordinator

Banfield Pet Hospital; Latham (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Banfield Pet Hospital in New York is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure outstanding service. You will educate clients on wellness plans, assist with documentation, invoices, and scheduling, while maintaining a welcoming environment.

The role emphasizes strong English communication, multitasking, and the ability to manage multiple tasks efficiently in a fast-paced clinical setting.

Qualifications

• High School Diploma or equivalent preferred.
• Must have strong English communication skills.
• Customer service experience preferred.
• Medical terminology training is a plus.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Promote hospital services and educate clients about wellness plans.
• Provide friendly, professional service and assist with appointments and invoices.
• Educate clients about pet health and hospital services.
• Assist with documentation and data entry for new patients and visits.
• Handle inquiries and ensure prompt, accurate information delivery.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Communication Skills

Client Service Skills

Time Management

Multi-tasking

Organizational ability

Problem solving

Computer skills

Education

High School Diploma or equivalent

Medical terminology training

Tools

Microsoft Word

Excel

Outlook

Job description

Banfield Pet Hospital in New York is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure outstanding service. You will educate clients on wellness plans, assist with documentation, invoices, and scheduling, while maintaining a welcoming environment.

The role emphasizes strong English communication, multitasking, and the ability to manage multiple tasks efficiently in a fast-paced clinical setting.