Client Experience & Pet Care Coordinator

Medical Management International, Inc.; Acworth (GA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA/HSA

Parental Leave

Wellness programs

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and patient flow, support the veterinary team, and deliver friendly, efficient service in a fast-paced hospital environment.

You will greet clients, educate them about wellness plans and services, process registrations, appointments and invoices, and help ensure a smooth, welcoming visit that encourages repeat business.

Qualifications

• Proven ability to lead a client-focused team.
• Excellent written and verbal English communication.
• Strong organizational and problem-solving skills.
• Comfort with handling medical and wellness plan information.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets and educate them about pet health.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care & OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and patient flow, support the veterinary team, and deliver friendly, efficient service in a fast-paced hospital environment.

You will greet clients, educate them about wellness plans and services, process registrations, appointments and invoices, and help ensure a smooth, welcoming visit that encourages repeat business.