Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Charleston (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Retirement Plans (401(k) and Roth)

Student Debt Relief Program for DVMs

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital and enhance productivity of the veterinary team. You will greet clients, educate them on wellness plans, and help schedule appointments while supporting a welcoming environment.

The role emphasizes patient comfort, accurate data entry, and professional service, with a focus on promoting health services and ensuring smooth daily operations in a fast-paced veterinary setting.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital and enhance productivity of the veterinary team. You will greet clients, educate them on wellness plans, and help schedule appointments while supporting a welcoming environment.

The role emphasizes patient comfort, accurate data entry, and professional service, with a focus on promoting health services and ensuring smooth daily operations in a fast-paced veterinary setting.