Client Concierge & Office Operations Lead

H&R Block, Inc.; Tempe (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Tempe, AZ. You will be the welcoming face of the office, greet clients, handle check-in, schedule appointments, and connect clients with the appropriate tax professionals for a smooth tax season.

You will support daily operations, maintain a professional environment, and collaborate with tax professionals to ensure accuracy and confidentiality in handling client information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using Microsoft Office, Teams and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Computer skills

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Tempe, AZ. You will be the welcoming face of the office, greet clients, handle check-in, schedule appointments, and connect clients with the appropriate tax professionals for a smooth tax season.

You will support daily operations, maintain a professional environment, and collaborate with tax professionals to ensure accuracy and confidentiality in handling client information.