Client Experience & Loyalty Specialist

PNC

Trenton (NJ)

On-site

USD 37,000 - 62,000

Full time

9 hours ago

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Benefits offered by this job

Medical coverage

Dental & Vision

401(k) match

Paid holidays

Job summary

PNC is seeking a [position title] within PNC's [name of division] organization, based in [city/state location of position]. The role centers on delivering an exceptional customer experience, educating customers on financial options, and expanding loyalty while enhancing share of wallet.

The position emphasizes in-person engagement, collaboration with branch staff, and adherence to risk management and company policies.

Qualifications

Roles at this level typically do not require a university/college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties.

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits.
Supports proactive sales conversations through internal and outbound interactions with a defined sales process.