Client Experience & Loyalty Specialist

PNC; Ewing Township (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) with match

Job summary

PNC, based in New Jersey, invites applications for an in-office role focused on delivering a superior customer experience and driving financial wellbeing. The position emphasizes identifying opportunities, educating customers on product options, and referring to branch staff to grow loyalty and wallet share.

Ideal candidates bring a customer-first mindset and a willingness to engage in proactive sales conversations through established processes, while adhering to policies and risk controls.

Qualifications

• No degree required, related experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities and makes referrals to branch staff.
• Performs lobby engagement to promote PNC products and educate customers on options.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations are efficient and accurate.
• Supports proactive sales through internal and outbound interactions.

Skills

Customer Focused

Managing Risk?

Education

No Degree

Tools

Banking Systems

CRM

Job description

PNC, based in New Jersey, invites applications for an in-office role focused on delivering a superior customer experience and driving financial wellbeing. The position emphasizes identifying opportunities, educating customers on product options, and referring to branch staff to grow loyalty and wallet share.

Ideal candidates bring a customer-first mindset and a willingness to engage in proactive sales conversations through established processes, while adhering to policies and risk controls.