Client Experience Specialist - Banking & Loyalty

PNC; Hillsborough Township (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

PNC is seeking an in-office team member to deliver a differentiated customer experience, educate customers on banking options, and identify opportunities to partner with branch staff. The role emphasizes building loyalty and expanding wallet share while adhering to policies and ensuring accurate daily operations.

Base salary ranges are disclosed, with comprehensive benefits and a focus on work-life balance.

Qualifications

• Experience in customer-facing banking roles preferred.
• Strong communication and problem-solving abilities.
• Ability to educate customers on financial options and referrals.

Responsibilities

• Delivers a customer experience to improve financial wellbeing and loyalty; processes customer interactions.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and educate on digital tools.
• Applies product knowledge to resolve customer problems and ensures accurate branch operations.
• Supports sales through defined processes and proactive engagement to grow wallet share.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking an in-office team member to deliver a differentiated customer experience, educate customers on banking options, and identify opportunities to partner with branch staff. The role emphasizes building loyalty and expanding wallet share while adhering to policies and ensuring accurate daily operations.

Base salary ranges are disclosed, with comprehensive benefits and a focus on work-life balance.