Client Experience & Loyalty Specialist

PNC; Suwanee (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision coverage

401(k) with company match

Paid time off

Parental leave

Wellness program

Educational assistance

Job summary

PNC in Suwanee, Georgia is seeking a Client Experience Associate to support retail banking customers at the Peachtree Industrial branch. The role emphasizes delivering a differentiated customer experience, educating customers on banking options, and referring opportunities to the branch team.

In-office position focused on strengthening loyalty and financial wellbeing. Candidates should be comfortable engaging with customers, applying banking product knowledge, and using available technology to

Qualifications

• No university degree required; related experience may be considered.
• Role emphasizes in-office customer interactions and branch support.
• Familiarity with retail banking products and customer engagement is expected.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology and resources.
• Applies product and procedural knowledge to solve customer problems.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Suwanee, Georgia is seeking a Client Experience Associate to support retail banking customers at the Peachtree Industrial branch. The role emphasizes delivering a differentiated customer experience, educating customers on banking options, and referring opportunities to the branch team.

In-office position focused on strengthening loyalty and financial wellbeing. Candidates should be comfortable engaging with customers, applying banking product knowledge, and using available technology to