Client Experience & Loyalty Specialist

PNC Financial Services Group; Snellville (GA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

PNC Financial Services Group in Snellville, GA is seeking a Client Experience Associate to help customers with their banking needs, improve financial wellbeing, and build loyalty at the branch. This in‑office role emphasizes in‑person service, teamwork with branch staff, and guiding customers to use digital tools to manage transactions and access credit options.

PNC fosters an inclusive culture and clear expectations; visa sponsorship is not provided.

Formación

• Successful candidates must demonstrate knowledge, skills, and abilities for a client-facing banking role.
• Experience in customer service or sales is a plus.
• Strong communication and problem-solving abilities.

Responsabilidades

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.

Descripción del empleo

PNC Financial Services Group in Snellville, GA is seeking a Client Experience Associate to help customers with their banking needs, improve financial wellbeing, and build loyalty at the branch. This in‑office role emphasizes in‑person service, teamwork with branch staff, and guiding customers to use digital tools to manage transactions and access credit options.

PNC fosters an inclusive culture and clear expectations; visa sponsorship is not provided.