Banking Experience Specialist for Client Loyalty

PNC Financial Services Group; Canton (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC Financial Services Group in Canton, OH is seeking a Client Experience Associate to support multiple branches in the region. This in-office role focuses on delivering a superior customer experience and identifying banking opportunities during customer interactions.

You will educate customers on available options, leverage technology to facilitate transactions, and contribute to increasing customer loyalty through proactive service and referrals to branch staff.

Qualifications

• Roles at this level typically do not require a university or college degree.
• May require related experience or product knowledge to accomplish primary duties.
• In lieu of a degree, a comparable combination of education, certifications and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer's problems.
• Supports proactive sales conversations to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group in Canton, OH is seeking a Client Experience Associate to support multiple branches in the region. This in-office role focuses on delivering a superior customer experience and identifying banking opportunities during customer interactions.

You will educate customers on available options, leverage technology to facilitate transactions, and contribute to increasing customer loyalty through proactive service and referrals to branch staff.