Client Experience & Loyalty Specialist

Fairygodboss; College Park (MD); On-site; USD 41,000 - 68,000; Full time

Job summary

PNC, based in College Park, Maryland, is seeking a Client Experience Associate within its Retail Bank organization. The role focuses on delivering exceptional customer experiences, educating clients on financial options, and driving loyalty across multiple branches in the region.

The position emphasizes in-office work with a focus on proactive sales, service to sales, and lobby engagement to strengthen customer relationships.

Qualifications

• No Degree required.
• Experience in customer service or banking is a plus.
• Ability to engage customers and educate on financial options.

Responsibilities

• Deliver customer experiences that enhance financial wellbeing and loyalty.
• Identify opportunities through conversations and referrals to branch staff.
• Engage in lobby activities and promote PNC products.
• Apply product knowledge to resolve customer questions and problems.
• Ensure branch operations are accurate and efficient.
• Support proactive sales through a defined process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC, based in College Park, Maryland, is seeking a Client Experience Associate within its Retail Bank organization. The role focuses on delivering exceptional customer experiences, educating clients on financial options, and driving loyalty across multiple branches in the region.

The position emphasizes in-office work with a focus on proactive sales, service to sales, and lobby engagement to strengthen customer relationships.