Client Experience & Loyalty Specialist

PNC Financial Services Group; Kinnelon (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC Financial Services Group in Kinnelon, NJ is seeking a full-time Client Experience Associate to deliver a distinctive customer experience and grow client loyalty. You will engage customers in the lobby, educate on digital tools, and identify opportunities to refer to branch staff for tailored financial solutions.

The role emphasizes customer-focused service, risk awareness, and adherence to policies, with in-office expectations and no visa sponsorship.

Qualifications

• Role typically does not require a university/college degree; may require related experience or product knowledge.
• No degree required; combination of education and experience may be considered.
• No specific certifications required.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through meaningful conversations with customers and referrals to branch staff.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations and maintenance transactions are completed efficiently and accurately.
• Supports proactive sales conversations with a defined process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Customer Experience

Customer Service

Identifying Opportunities

Education

No Degree

Job description

PNC Financial Services Group in Kinnelon, NJ is seeking a full-time Client Experience Associate to deliver a distinctive customer experience and grow client loyalty. You will engage customers in the lobby, educate on digital tools, and identify opportunities to refer to branch staff for tailored financial solutions.

The role emphasizes customer-focused service, risk awareness, and adherence to policies, with in-office expectations and no visa sponsorship.