Client Experience & Loyalty Specialist

PNC; Frederick (MD); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid holidays

Education assistance

Job summary

PNC in Frederick, MD is seeking a Client Experience Associate to deliver a differentiated customer experience and deepen financial wellbeing for customers. The role involves handling a variety of interactions, educating customers on banking options, and referring opportunities to branch staff.

Spanish speaking candidates are preferred. This in-office position supports proactive sales, lobby engagement, and daily branch operations within PNC’s Retail Branch team.

Qualifications

• No degree required; related experience or certification may be considered.
• Spanish-speaking preferred.
• Ability to educate customers on banking options and leverage technology to manage financial transactions.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Handles a variety of customer interactions and educates on alternatives available for financial interactions.
• Identifies banking opportunities during customer interactions and makes referrals to branch staff.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Frederick, MD is seeking a Client Experience Associate to deliver a differentiated customer experience and deepen financial wellbeing for customers. The role involves handling a variety of interactions, educating customers on banking options, and referring opportunities to branch staff.

Spanish speaking candidates are preferred. This in-office position supports proactive sales, lobby engagement, and daily branch operations within PNC’s Retail Branch team.