Bilingual Client Experience Specialist

PNC Bank NA; City of Albany (NY); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Life insurance

Disability protection

401(k) match

Pension plan

Stock purchase plan

Dependent care assistance

Education assistance

Wellness program

Job summary

PNC is seeking an in-person Client Experience Associate to deliver a unique customer experience that improves financial wellbeing and loyalty. You will handle a variety of customer interactions, educate customers on alternatives, and identify banking opportunities during conversations to refer to branch staff.

The role emphasizes lobby engagement, technology-enabled service, and adherence to policies. Candidates should be prepared for an in-office environment rooted in customer service and

Qualifications

• Experience in customer service or retail banking environments preferred.
• Strong communication and listening skills are essential.
• Ability to identify customer needs and educate on products and services.
• Comfort with leveraging technology to facilitate customer interactions.

Responsibilities

• Deliver a differentiated customer experience to increase satisfaction and loyalty.
• Process various customer interactions and educate customers on financial options.
• Identify banking opportunities and refer to branch staff when appropriate.
• Engage customers in the lobby to position PNC products and services.
• Assist with daily branch operations and ensure accuracy in transactions.
• Support sales conversations through defined processes and outbound interactions.

Skills

Customer Service

Banking Knowledge

Proactive Sales

Communication

Digital Tools

Client Loyalty

Multitasking

Job description

PNC is seeking an in-person Client Experience Associate to deliver a unique customer experience that improves financial wellbeing and loyalty. You will handle a variety of customer interactions, educate customers on alternatives, and identify banking opportunities during conversations to refer to branch staff.

The role emphasizes lobby engagement, technology-enabled service, and adherence to policies. Candidates should be prepared for an in-office environment rooted in customer service and