Bilingual Client Experience Associate

PNC; Olney (MD); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC is seeking a Client Experience Associate based in Olney, MD to support multiple branches in the region. You will deliver a tailored customer experience, educate customers on product options, and refer opportunities to branch staff.

Bilingual Spanish preferred and in-office work model. You will engage customers, leverage technology, and participate in a defined service-to-sales process to grow loyalty and share of wallet.

Qualifications

• Roles typically do not require a university degree.
• Typically <1 year of related experience.
• Spanish language preferred.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies opportunities through meaningful conversations with customers and referrals.
• Performs lobby engagement to position PNC products and educate on transaction options.
• Applies product knowledge to solve customer problems and supports service-to-sales process.

Skills

Customer Service

Banking

Client Loyalty

Customer Experience

Proactive Sales

Identifying Opportunities

Branch Banking

Leveraging Technology

Accountability

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Olney, MD to support multiple branches in the region. You will deliver a tailored customer experience, educate customers on product options, and refer opportunities to branch staff.

Bilingual Spanish preferred and in-office work model. You will engage customers, leverage technology, and participate in a defined service-to-sales process to grow loyalty and share of wallet.