Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group, Inc.; Hampstead (MD); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Short/long-term disability

401(k) with company match

Paid holidays

Vacation time

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for Westminster, MD. The role focuses on delivering a personalized customer experience, educating customers on options, and referring opportunities to branch staff. In-office position with emphasis on customer loyalty and service excellence.

The role entails engaging customers in the lobby, leveraging technology to assist banking needs, and supporting a structured sales process to grow share of wallet.

Qualifications

• No university/college degree required; related experience may be considered.

Responsibilities

• Delivers a customer experience to improve financial wellbeing and loyalty.
• Educates customers on available alternatives for financial interactions.
• Identifies banking opportunities and makes appropriate referrals to branch staff.
• Supports proactive sales conversations through a defined sales process and lobby engagement.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for Westminster, MD. The role focuses on delivering a personalized customer experience, educating customers on options, and referring opportunities to branch staff. In-office position with emphasis on customer loyalty and service excellence.

The role entails engaging customers in the lobby, leveraging technology to assist banking needs, and supporting a structured sales process to grow share of wallet.