Client Experience Advocate - Banking & Loyalty

PNC; College Park (MD); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off and holidays

Job summary

PNC in College Park, MD is seeking a Client Experience Associate to deliver a differentiated banking experience and educate customers on financial options. The role supports branch operations and cross-sell opportunities while building loyalty across multiple nearby branches.

Based in-office in College Park, you will engage customers, leverage technology, and collaborate with branch staff to meet financial needs and grow share of wallet.

Qualifications

• Role typically does not require a university degree.
• Experience or product knowledge may substitute formal education.
• Includes ability to engage customers and refer opportunities.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on options.
• Identifies banking opportunities and refers to branch staff.
• Performs lobby engagement to promote PNC products.
• Supports proactive sales through a defined process and service-to-sales approach.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Prioritization

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC in College Park, MD is seeking a Client Experience Associate to deliver a differentiated banking experience and educate customers on financial options. The role supports branch operations and cross-sell opportunities while building loyalty across multiple nearby branches.

Based in-office in College Park, you will engage customers, leverage technology, and collaborate with branch staff to meet financial needs and grow share of wallet.