Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Olney (MD); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

medical/prescription drug coverage

dental and vision options

401(k) with PNC match

paid holidays

vacation days

Job summary

PNC Financial Services Group, Inc. in Olney, MD seeks a Client Experience Associate to deliver exceptional customer experiences and educate clients on financial options. The role supports multiple branches, with a focus on loyalty, referrals, and proactive sales activities.

Bilingual Spanish is preferred to assist a diverse customer base in an in-office environment. This position emphasizes strong product knowledge, accurate handling of transactions, and collaboration with branch teams to meet

Qualifications

• Experience in customer service or branch banking is preferred.
• Bilingual Spanish is preferred for this role.
• Ability to educate customers on alternatives and leverage technology.
• Demonstrated accuracy in handling transactions and operations.

Responsibilities

• Deliver a unique customer experience aimed at improving financial wellbeing and loyalty.
• Process a variety of customer interactions and educate on product options.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers through lobby activities and drive share of wallet growth.
• Apply product knowledge to resolve issues and support efficient branch operations.
• Support proactive sales through a defined process and cross-functional collaboration.

Skills

Accountability

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Detail

Communication

Problem Solving

Teamwork

Spanish Language (Preferred)

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Olney, MD seeks a Client Experience Associate to deliver exceptional customer experiences and educate clients on financial options. The role supports multiple branches, with a focus on loyalty, referrals, and proactive sales activities.

Bilingual Spanish is preferred to assist a diverse customer base in an in-office environment. This position emphasizes strong product knowledge, accurate handling of transactions, and collaboration with branch teams to meet