Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group, Inc.; Thurmont (MD); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Employee life insurance

Disability protection

Educational assistance

Job summary

PNC Financial Services Group, Inc. is hiring a Client Experience Associate based in Thurmont, MD. The role focuses on delivering a differentiated customer experience while guiding customers on banking options and leveraging PNC tools to meet needs.

The position emphasizes lobby engagement, referrals to branch staff, and proactive sales within a customer-first framework. Prior customer service experience in banking is valued; no sponsorship provided.

Qualifications

• No university degree is required, related experience OK.
• Typically less than 1 year of related experience expected.
• A combination of education, certifications, and experience may be considered in lieu of a degree.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on available alternatives for financial interactions.
• Identifies banking opportunities and refers to branch staff when appropriate.
• Engages customers through lobby activities to position PNC products.
• Educates customers on managing transactions using technology and tools.
• Applies product and procedural knowledge to resolve customer problems.
• Ensures branch operations and maintenance tasks are completed efficiently and accurately.
• Supports sales conversations through a defined process and outbound interactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Proactive Sales

Digital Awareness

Effective Communications

Problem Solving

Understanding Customer Needs

Leveraging Technology

Identifying Opportunities

Managing Multiple Priorities

Matrix Management

Education

No Degree

Job description

PNC Financial Services Group, Inc. is hiring a Client Experience Associate based in Thurmont, MD. The role focuses on delivering a differentiated customer experience while guiding customers on banking options and leveraging PNC tools to meet needs.

The position emphasizes lobby engagement, referrals to branch staff, and proactive sales within a customer-first framework. Prior customer service experience in banking is valued; no sponsorship provided.