Bilingual Client Experience & Loyalty Associate

PNC Financial Services Group, Inc.; North Brunswick Township (NJ); Sur place; USD 41 000 - 68 000; Plein temps

Avantages offerts par ce poste

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Paid time off

Résumé du poste

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in North Brunswick, NJ to deliver a differentiated customer experience and deepen customer relationships. You will engage customers, educate on products, and refer opportunities to branch staff as part of a structured sales process.

The role emphasizes service to sales, lobby engagement, and leveraging technology to resolve customer needs, with an emphasis on Spanish-speaking customers where possible.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED.
• In lieu of a degree, a comparable combination of education, job specific certification(s) and experience may be considered.

Responsabilités

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Deals with a variety of customer interactions and educates customers on available alternatives.

Connaissances

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formation

No Degree

Description du poste

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in North Brunswick, NJ to deliver a differentiated customer experience and deepen customer relationships. You will engage customers, educate on products, and refer opportunities to branch staff as part of a structured sales process.

The role emphasizes service to sales, lobby engagement, and leveraging technology to resolve customer needs, with an emphasis on Spanish-speaking customers where possible.