Client Experience & Loyalty Specialist

PNC Financial Services Group, Inc.; Florence (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Florence, AL to deliver a superior customer experience and educate clients on banking options.

You will identify opportunities during conversations, referrals to branch staff, and support lobby engagement to grow wallet share. The role emphasizes using technology to assist customers, applying product knowledge to resolve problems, and maintaining accurate daily operations.

Qualifications

• Roles at this level typically do not require a university/college degree.
• No degree is required or preferred for this position.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Supports proactive sales conversations through lobby engagement and a defined sales process.
• Ensures branch operations and maintenance transactions are completed efficiently and accurately.

Skills

Customer Service

Financial Products

Digital Awareness

Accountability

Branch Banking

Client Loyalty

CX

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Florence, AL to deliver a superior customer experience and educate clients on banking options.

You will identify opportunities during conversations, referrals to branch staff, and support lobby engagement to grow wallet share. The role emphasizes using technology to assist customers, applying product knowledge to resolve problems, and maintaining accurate daily operations.