Client Experience & Banking Solutions Associate

PNC; Fern Creek (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Paid time off

Education assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Louisville, KY. You will support multiple branches in the region from an in-office setting, delivering a personalized customer experience and driving loyalty across products and services.

The role emphasizes educating customers on financial options, identifying opportunities during interactions, and referring to branch staff as appropriate, with a focus on operational excellence and risk management.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED.
• Typically <1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
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Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Louisville, KY. You will support multiple branches in the region from an in-office setting, delivering a personalized customer experience and driving loyalty across products and services.

The role emphasizes educating customers on financial options, identifying opportunities during interactions, and referring to branch staff as appropriate, with a focus on operational excellence and risk management.