Client Experience & Loyalty Specialist

PNC Financial Services Group, Inc.; Greensboro, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Greensboro, NC is seeking a Client Experience Associate to deliver a differentiated customer experience and support branch operations. You will engage customers in the lobby, discuss financial products, and help meet their needs through informed referrals within the Retail Banking team.

The role emphasizes building loyalty, leveraging technology for transactions, and delivering accurate service aligned with PNC policies.

Qualifications

• No university degree required; related experience may be considered.
• Strong customer service orientation.
• Ability to identify banking opportunities during customer conversations.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities and refers as appropriate to branch staff.
• Supports proactive sales conversations through internal and outbound interactions.

Job description

PNC Financial Services Group, Inc. in Greensboro, NC is seeking a Client Experience Associate to deliver a differentiated customer experience and support branch operations. You will engage customers in the lobby, discuss financial products, and help meet their needs through informed referrals within the Retail Banking team.

The role emphasizes building loyalty, leveraging technology for transactions, and delivering accurate service aligned with PNC policies.