Retail Banking Client Experience Specialist

PNC; Daphne (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical coverage (Health)

Dental and vision

Life insurance

401(k) with match

Educational assistance

Wellness program

Paid time off

Job summary

PNC is seeking a Client Experience Associate based in Daphne, Alabama, to support multiple branches in the region. This in-office role emphasizes delivering a superior customer experience and promoting PNC products during daily interactions.

The position requires strong customer service skills and the ability to identify opportunities for referrals and improved financial wellbeing. Prior banking experience is valued but not strictly required.

Qualifications

• No Degree
• Roles at this level typically <1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Daphne, Alabama, to support multiple branches in the region. This in-office role emphasizes delivering a superior customer experience and promoting PNC products during daily interactions.

The position requires strong customer service skills and the ability to identify opportunities for referrals and improved financial wellbeing. Prior banking experience is valued but not strictly required.