Client Experience Leader - Telematics & Fleet Solutions

Gem One Co.; Olathe (KS); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Onsite gym

Onsite health clinic

Dollar-for-dollar 401(k) match up to 6

Onsite preschool

Restaurant and team events

Job summary

GemOne is seeking a Client Experience Manager to own the customer journey from pre-sale through adoption and expansion. You will visit customer sites, build strong relationships, and advocate for customer needs while coordinating with internal teams to align pricing, configurations, and deliverables.

The role emphasizes installation, commissioning, onboarding, training, and ongoing support, with opportunities to drive account growth and customer success in a dynamic, tech-focused environment.

Qualifications

• Minimum of 2 years in an account management role.
• Excellent communication and organizational skills.
• Willingness to travel up to 50%.

Responsibilities

• Serve as the primary contact for assigned customer accounts and partners.
• Conduct regular customer reviews to understand objectives and challenges.
• Lead onboarding, installation coordination, and training activities.
• Identify expansion, upsell, and cross-sell opportunities within existing accounts.
• Coordinate cross-functional teams to ensure on-time project delivery and customer satisfaction.

Skills

Account management

Customer success

Project management

Communication

CRM

Tools

ERP systems

CRM systems

WMS

Microsoft Office

Job description

GemOne is seeking a Client Experience Manager to own the customer journey from pre-sale through adoption and expansion. You will visit customer sites, build strong relationships, and advocate for customer needs while coordinating with internal teams to align pricing, configurations, and deliverables.

The role emphasizes installation, commissioning, onboarding, training, and ongoing support, with opportunities to drive account growth and customer success in a dynamic, tech-focused environment.