Client Experience Manager - Telematics & Deployment

TVH Group; Olathe, Northern (KS, KY); Hybrid; USD 70,000 - 98,000; Full time

Benefits offered by this job

Onsite health clinic

Dollar for dollar 401(k) match

Onsite preschool

Onsite restaurant

Onsite gym

Coffee shop

Daycare

Job summary

GemOne, a tech company within TVH Holding, seeks a Client Experience Manager in Olathe to own the customer experience across the lifecycle, from pre-sale through onboarding, adoption, and expansion. You will visit customer sites, manage ongoing support, coordinate with internal teams, and identify opportunities for upgrades while maintaining strong relationships.

This role requires at least 2 years in account management, excellent communication, and up to 50% travel; onsite team environment with

Qualifications

• Minimum of 2 years in an account management role.
• Excellent communication and organizational skills.
• Ability to travel up to 50%
• Experience with telematics or tech solutions is a plus.

Responsibilities

• Serve as the primary point of contact for assigned accounts, dealers, and end users.
• Conduct regular customer reviews to understand objectives and opportunities for improvement.
• Monitor customer satisfaction, adoption, and account health; manage escalations and retention.
• Coordinate internally to ensure pricing, configurations, and deliverables meet expectations.
• Support pre-sale activities with presentations and solution discussions.

Skills

Excellent communication

Organizational skills

Team player

Problem solving

Multi-system proficiency

MS Office proficiency

Tools

ERP

CRM

Warehouse Management Systems

Job description

GemOne, a tech company within TVH Holding, seeks a Client Experience Manager in Olathe to own the customer experience across the lifecycle, from pre-sale through onboarding, adoption, and expansion. You will visit customer sites, manage ongoing support, coordinate with internal teams, and identify opportunities for upgrades while maintaining strong relationships.

This role requires at least 2 years in account management, excellent communication, and up to 50% travel; onsite team environment with