Customer Success Manager - Fleet Analytics

Henry North; Baltimore (MD); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company vehicle provided

Strong onboarding and training support

Performance-based bonus

Job summary

A leading material handling organization is seeking a Customer Success Manager to bridge the gap between telematics data and actionable business insights for customers. The ideal candidate will have 1-3 years of experience in a customer-facing role, demonstrating strong analytical and communication skills. This remote-friendly position offers a base salary between $80,000 and $90,000, with opportunities for performance-based bonuses and support for travel. The right person will thrive in building customer relationships and optimizing fleet usage.

Qualifications

• 1-3 years of experience in customer success, analytics, or operations.
• Skilled at using spreadsheets and data analysis.
• Strong oral and written communication skills.

Responsibilities

• Lead Quarterly Business Reviews with customers using telematics data.
• Translate usage and cost data into actionable insights.
• Assist customers in optimizing fleet usage and understanding costs.
• Collaborate with sales and technical teams to enhance customer experience.
• Support pre-sale conversations with relevant data.

Skills

Analytical skills

Communication

Problem-solving

Detail-oriented

Data interpretation

Job description

Customer Success Manager – Fleet Analytics

Professional Services Specialist – Aftermarket Fleet Analytics

We’re partnering with a growing material handling and systems organization that is building an in‑house professional services function to elevate how customers use, manage, and optimize their equipment fleets.

This role sits post‑sale, close to customers, data, and internal teams. You’ll own your desk, work independently, and act as the bridge between telematics data and real business insight for customers.

What You’ll Do

• Lead Quarterly Business Reviews (QBRs) with customers using telematics and fleet data.
• Translate usage, service, and cost data into clear insights and recommendations.
• Help customers optimize fleet usage, reallocate spend, and understand service costs.
• Partner closely with sales, aftermarket, and technical teams to deliver added value.
• Occasionally support pre‑sale conversations by providing data examples or insights.
• Travel locally to customer sites for in‑person reviews and relationship building.

Ideal Candidate Profile

• Analytical, detail‑oriented, and comfortable working in spreadsheets.
• Strong communicator and natural storyteller.
• Enjoys being customer‑facing and explaining complex ideas simply.
• Problem‑solver who likes turning data into action.
• Comfortable owning their work without micromanagement.

Open to

• Early‑career professionals (1–3 years experience).
• Customer success, analytics, operations, or technically inclined backgrounds.

Work Setup & Travel

• Remote‑friendly with regular customer visits.
• Office available but not required.
• Travel for in‑person QBRs within the territory.
• Base salary target: $80,000–$90,000.
• Performance‑based bonus (mix of quantitative + qualitative metrics).
• Company vehicle provided (SUV), plus gas, maintenance, and tolls.
• Strong onboarding and training support.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Consulting, Analyst, and Customer Service

Industries

• Data Infrastructure and Analytics, IT System Data Services, and Transportation, Logistics, Supply Chain and Storage