Client Experience Lead — Seasonal Front Office

Jackson Hewitt; Panama City (FL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Training & development

Bonus opportunities

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt is seeking Seasonal Front Office Coordinators to help create an exceptional client experience. You will greet clients, manage appointments, follow up on documents, and support tax preparers in a fast-paced office.

This role offers flexible scheduling, competitive hourly pay with bonus opportunities, and benefits such as telemedicine and employee discounts. Training is provided to help you succeed.

Qualifications

• Previous customer service or office coordination experience preferred.
• Strong communication, organization, and multitasking skills.
• Self-motivated with the ability to prioritize and take initiative.
• Comfortable managing appointment flow and client follow-ups.
• Basic computer skills and attention to detail.
• Dependable, professional, and able to work independently or in a team.
• Must be at least 18 years old.

Responsibilities

• Welcome clients and manage check-in.
• Coordinate and schedule appointments.
• Follow up on outstanding documents and incomplete returns.
• Support tax preparers during peak season.
• Coordinate daily office operations to keep the team productive.

Skills

Customer service

Office coordination

Communication skills

Multitasking

Task prioritization

Attention to detail

Teamwork

18+ eligibility

Job description

Jackson Hewitt is seeking Seasonal Front Office Coordinators to help create an exceptional client experience. You will greet clients, manage appointments, follow up on documents, and support tax preparers in a fast-paced office.

This role offers flexible scheduling, competitive hourly pay with bonus opportunities, and benefits such as telemedicine and employee discounts. Training is provided to help you succeed.