Client Experience Lead — Pet Hospital

Medical Management International, Inc.; Falls Church (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Paid Time Off

Student Debt Relief Program (FT DVMs)

Paid Parental Leave

Job summary

Banfield Pet Hospital in Falls Church, VA is seeking a Client Service Coordinator to help move clients and pets through the hospital and support the veterinary team. You will promote wellness plans, educate clients on preventive care, and ensure smooth visits with accurate documentation and courteous service.

This role requires strong communication, multi-tasking, and a friendly, professional demeanor to create a welcoming environment for clients and their pets.

Qualifications

• High School Diploma or equivalent preferred; must be 18+ for radiography.
• One year of related customer service experience preferred.
• Excellent written and verbal communication; fluent English.

Responsibilities

• Drive the flow of clients and pets through the hospital and support the veterinary team.
• Educate clients about wellness plans, preventive care, and services.
• Assist with documentation, scheduling, and invoicing to ensure smooth operations.

Skills

Customer Service

Communication Skills

Multi-tasking

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in Falls Church, VA is seeking a Client Service Coordinator to help move clients and pets through the hospital and support the veterinary team. You will promote wellness plans, educate clients on preventive care, and ensure smooth visits with accurate documentation and courteous service.

This role requires strong communication, multi-tasking, and a friendly, professional demeanor to create a welcoming environment for clients and their pets.