Client Experience Lead, Office Services

spsnorthamerica; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

SPS North America in Los Angeles seeks a Client Services Associate to elevate the office experience by delivering personalized, client-centric service and proactive administrative support. You will work with the Experience Team to manage facilities, hospitality, and office operations, acting as a one-stop point of contact for clients and SPS employees.

Responsibilities include greeting clients, coordinating services, managing mail and supplies, assisting with document handling, and collecting

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• Proven experience in a client-facing role in corporate or hospitality settings.
• Strong communication, interpersonal, and problem-solving abilities.
• Professional appearance, discretion, and ability to maintain confidentiality.

Responsibilities

• Greet clients and guests with a professional demeanor and build positive relationships.
• Serve as central point of contact for client requests and coordinate services.
• Oversee mailroom, shipping, and office services including inventory.
• Assist with document management, copying, scanning, and reprographics as needed.
• Collect client feedback and help implement service improvements.
• Support emergency procedures and guide clients in emergencies.

Skills

Communication skills

Interpersonal skills

Problem-solving

Professional demeanor

Confidentiality

Tech-savvy

Adaptability

Organization

Collaboration

Prioritization under pressure

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Hospitality certification (optional)

Job description

SPS North America in Los Angeles seeks a Client Services Associate to elevate the office experience by delivering personalized, client-centric service and proactive administrative support. You will work with the Experience Team to manage facilities, hospitality, and office operations, acting as a one-stop point of contact for clients and SPS employees.

Responsibilities include greeting clients, coordinating services, managing mail and supplies, assisting with document handling, and collecting