Client Experience Lead, Digital Ad Campaigns

Yahoo; United States; Hybrid; USD 73,000 - 153,000; Full time

Benefits offered by this job

Healthcare

401(k)

Backup childcare

Education stipends

Flexible hybrid work

Job summary

Yahoo Advertising seeks a Client Experience Specialist to ensure seamless campaign execution and top-tier service across brand and performance portfolios. You will manage day-to-day planning, launches, pacing, and post-campaign analysis, collaborating with sales teams in financial services, automotive, and travel verticals.

You will leverage AI tools to streamline tasks, surface insights, and craft high‑impact reporting for partners and advertisers. Flexible hybrid work options are available.

Qualifications

• 2+ years of experience in digital campaign management, media operations, or client service.
• Solid understanding of digital media formats and buying models (direct IO, programmatic).
• Proficient with ad tech and sales management platforms (Google Ad Manager, DSPs, Salesforce, Excel/Google Sheets).
• Strong written and verbal communication for client-ready updates.
• Experience using generative AI tools to draft communications and automate tasks.
• Ability to validate AI-generated content for accuracy and brand alignment.

Responsibilities

• Client Success Ownership: act as the primary pre-/post-sale operations partner for accounts.
• Campaign Execution & Pacing: oversee lifecycles, monitor pacing, and resolve discrepancies with operations teams.
• Strategic Planning & Media Coordination: support media planning across IO and programmatic paths.
• AI-Augmented Insights & Reporting: use enterprise AI tools to draft summaries and reports; verify against source data.
• Workflow Automation & Process Enablement: implement AI-assisted workflows to speed tasks like pacing and billing.
• Cross-Functional Communication: coordinate with ad ops, billing, and product support for timely updates.

Skills

Campaign management

Digital advertising

Data interpretation

AI tools usage

Client service

Communication

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Job description

Yahoo Advertising seeks a Client Experience Specialist to ensure seamless campaign execution and top-tier service across brand and performance portfolios. You will manage day-to-day planning, launches, pacing, and post-campaign analysis, collaborating with sales teams in financial services, automotive, and travel verticals.

You will leverage AI tools to streamline tasks, surface insights, and craft high‑impact reporting for partners and advertisers. Flexible hybrid work options are available.