AI-Driven Campaign Operations & Client Experience Lead

Yahoo Holdings Inc. in; Baltimore (MD); Hybrid; USD 70,000 - 146,000; Full time

Benefits offered by this job

Healthcare

401k

Backup childcare

Education stipends

Misc benefits

Job summary

Yahoo Advertising is seeking a Client Experience Specialist to deliver seamless campaign execution and service across our brand and performance portfolios, supporting sales teams across Retail, QSR, CPG, Pharma and Health verticals.

You will drive day-to-day planning, launch coordination, pacing, and post-campaign analysis, leverage enterprise AI tools, and help craft high-impact reports for partners and advertisers while collaborating with cross-functional teams.

Qualifications

• 2+ years of experience in digital campaign management or client service.
• Proficient with Google Ad Manager, DSPs, Salesforce, and advanced Excel/Google Sheets.
• Experience using generative AI tools to draft reports and automate workflows.

Responsibilities

• Own client success for assigned accounts and manage timelines.
• Oversee campaign lifecycle from inventory to billing and monitor pacing.
• Support media planning and revisions with cross-functional teams.
• Use AI tools to draft performance summaries and reports for clients.
• Identify repetitive tasks and implement AI-driven automation.
• Test and adopt internal AI tools and share best practices across the team.
• Coordinate issue resolution across ad ops, billing, and product support.

Skills

Campaign management

Communication skills

AI tools proficiency

Collaboration

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Job description

Yahoo Advertising is seeking a Client Experience Specialist to deliver seamless campaign execution and service across our brand and performance portfolios, supporting sales teams across Retail, QSR, CPG, Pharma and Health verticals.

You will drive day-to-day planning, launch coordination, pacing, and post-campaign analysis, leverage enterprise AI tools, and help craft high-impact reports for partners and advertisers while collaborating with cross-functional teams.