Client Experience Manager - Digital Ads & AI Insights

Yahoo Holdings Inc.; Omaha (NE); Hybrid; USD 70,000 - 146,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Backup childcare

Education stipends

Job summary

Yahoo Advertising seeks a Client Experience Specialist to manage end-to-end campaign execution for Retail, QSR, CPG, Pharma, and Health verticals. You will plan, launch, pace, and analyze campaigns, using enterprise AI tools to generate insights and reporting for sales partners.

You will work with Account Directors and ad ops teams to ensure timelines, assets, and client expectations are met, while improving workflows through AI automation and proactive problem-solving.

Qualifications

• 2+ years in digital campaign management, media operations, or client service.
• Understanding of digital media formats and buying models.
• Experience with ad tech platforms and data-driven reporting.
• Proficiency with generative AI tools for drafting or automating tasks.

Responsibilities

• Own client success across campaigns, coordinating with Account Directors on timelines and assets.
• Oversee full campaign lifecycles from reservation to final billing, monitor delivery and troubleshoot.
• Assist proactive media planning and revisions with cross-functional teams.
• Use AI tools to draft performance updates and summaries, verify against source data.
• Identify repetitive tasks and implement AI-assisted workflows and automations.
• Participate in testing internal AI tools and sharing best practices.
• Coordinate issue resolution across ad operations, billing, and product support.

Skills

Campaign management

Digital media knowledge

Communication skills

AI tools experience

Collaboration

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Job description

Yahoo Advertising seeks a Client Experience Specialist to manage end-to-end campaign execution for Retail, QSR, CPG, Pharma, and Health verticals. You will plan, launch, pace, and analyze campaigns, using enterprise AI tools to generate insights and reporting for sales partners.

You will work with Account Directors and ad ops teams to ensure timelines, assets, and client expectations are met, while improving workflows through AI automation and proactive problem-solving.