Client Experience & Front Desk Specialist

H&R Block, Inc.; Platte City (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Platte City, MO. You will greet clients, handle check-in, and support scheduling and daily operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and discretion with sensitive information, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems (Office/Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning/organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Microsoft Office

Evenings/weekends availability

Education

High school diploma or GED

Tools

Scheduling systems

Microsoft Teams

General office software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Platte City, MO. You will greet clients, handle check-in, and support scheduling and daily operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and discretion with sensitive information, with availability for evenings and weekends during tax season.