Front Desk & Client Care Specialist — Tax Office

H&R Block, Inc.; Fredonia (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block in Kansas is seeking aseasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will greet clients, manage check-in, schedule appointments, and connect clients with the right tax professional.

In this in-person role, you’ll collaborate with the tax team, maintain an organized office, handle sensitive information confidentially, and contribute to a positive client experience during peak tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in daily tasks.
• Familiarity with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Kansas is seeking aseasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will greet clients, manage check-in, schedule appointments, and connect clients with the right tax professional.

In this in-person role, you’ll collaborate with the tax team, maintain an organized office, handle sensitive information confidentially, and contribute to a positive client experience during peak tax season.