Client Concierge & Front Desk Specialist

H&R Block, Inc.; Valley Center (KS); On-site; USD 18,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Kansas is seeking a seasonal Client Service Professional/Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work with a team of tax professionals.

This in-person role can be a stepping stone into tax preparation or office leadership during tax season. Responsibilities include greeting clients, answering calls, checking them in, organizing documents, maintaining office flow, and

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., MS Office, scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Kansas is seeking a seasonal Client Service Professional/Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work with a team of tax professionals.

This in-person role can be a stepping stone into tax preparation or office leadership during tax season. Responsibilities include greeting clients, answering calls, checking them in, organizing documents, maintaining office flow, and