Client Experience Specialist - In-Person, Tax Season Ready

H&R Block, Inc.; Lenexa (KS); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Lenexa, KS. You will greet clients, answer phones, schedule appointments, and support daily office operations in a busy, in-person office.

You will work with tax professionals, manage check-ins, and handle documents to maintain a professional client experience. Evening/weekend availability during tax season is required; prior front desk or hospitality experience is helpful. Training provided.

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage multiple priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs and scheduling tools.

Responsabilidades

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and assist daily operations.
• Collaborate with tax professionals to ensure smooth office workflow.
• Handle sensitive client information with confidentiality.

Conocimientos

Fast-paced environment experience

Interpersonal communication

Multitasking

Organizational skills

Educación

High school diploma/GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Lenexa, KS. You will greet clients, answer phones, schedule appointments, and support daily office operations in a busy, in-person office.

You will work with tax professionals, manage check-ins, and handle documents to maintain a professional client experience. Evening/weekend availability during tax season is required; prior front desk or hospitality experience is helpful. Training provided.