In-Person Client Services Lead (Front Desk)

H&R Block, Inc.; Olathe (KS); On-site; USD 19,000 - 23,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Kansas to welcome clients and manage scheduling. This in-person role supports daily office operations and works with tax professionals to ensure a smooth client experience during tax season.

Responsibilities include greeting clients, checking in, handling documents, and coordinating with team members to maintain organized, professional service. Evening and weekend availability is required during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Attention to detail

Computer literacy (Office, Teams)

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Kansas to welcome clients and manage scheduling. This in-person role supports daily office operations and works with tax professionals to ensure a smooth client experience during tax season.

Responsibilities include greeting clients, checking in, handling documents, and coordinating with team members to maintain organized, professional service. Evening and weekend availability is required during peak season.