Client Experience & Front Desk Specialist

H&R Block, Inc.; La Vista (NE); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage daily front-desk operations in person. You will schedule appointments, direct clients to the appropriate tax professional, and ensure smooth intake and document handling.

This role offers training and opportunities for growth within tax services. The position requires strong interpersonal skills, multitasking ability, and the capacity to work evenings and weekends during tax

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer skills (MS Office, Teams)

Scheduling systems

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage daily front-desk operations in person. You will schedule appointments, direct clients to the appropriate tax professional, and ensure smooth intake and document handling.

This role offers training and opportunities for growth within tax services. The position requires strong interpersonal skills, multitasking ability, and the capacity to work evenings and weekends during tax