In-Person Client Experience Coordinator

H&R Block, Inc.; Jacksonville (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking aseasonal Client Service Professional / Receptionist to welcome clients and manage daily office operations in person. You will greet clients, answer calls, schedule appointments, and match clients with the appropriate tax professional, while maintaining confidentiality and supporting a professional environment.

The role emphasizes multitasking, teamwork with tax professionals, and keeping the front desk organized, with opportunities to advance into tax preparation or office

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during peak tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Job description

H&R Block is seeking aseasonal Client Service Professional / Receptionist to welcome clients and manage daily office operations in person. You will greet clients, answer calls, schedule appointments, and match clients with the appropriate tax professional, while maintaining confidentiality and supporting a professional environment.

The role emphasizes multitasking, teamwork with tax professionals, and keeping the front desk organized, with opportunities to advance into tax preparation or office