In-Person Client Service Specialist — Evenings/Weekends

H&R Block, Inc.; Greencastle (Franklin County); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to act as the welcoming first impression for clients. This in-person role will handle scheduling, check-in, and office operations in a fast-paced tax office environment.

The position emphasizes strong communication, multitasking, and discretion, with evenings and weekend shifts during tax season. This entry point can lead to growth into tax preparation or office leadership inside the organization.

Qualifications

• Experience in a fast-paced, client-centric environment is required.
• Excellent interpersonal and communication skills with a professional demeanor.
• Ability to multitask and manage competing priorities throughout the day.
• Strong organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling tools.
• Availability to work evenings and weekends during peak season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Customer service

Interpersonal communication

Multitasking

Attention to detail

Confidentiality

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to act as the welcoming first impression for clients. This in-person role will handle scheduling, check-in, and office operations in a fast-paced tax office environment.

The position emphasizes strong communication, multitasking, and discretion, with evenings and weekend shifts during tax season. This entry point can lead to growth into tax preparation or office leadership inside the organization.