Client Experience Coordinator - Scheduling & Admin

HairClub For Men, Ltd.; Tysons (VA); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Life insurance

401(k) with company match

Company-paid training

Growth opportunities

Job summary

HairClub For Men, Ltd. is seeking a Client Service Coordinator for Tysons Corner to handle administrative duties, scheduling, inventory, and client relations. You will ensure a smooth flow of new and existing clients and contribute to a superior client experience.

The role requires 2+ years in admin and customer service, with emphasis on scheduling, promotions, and independent work. Bilingual English/Spanish is a plus; benefits include PTO, comprehensive insurance, a 401(k) plan, and training

Qualifications

• 2+ years of administrative assistant and customer service experience.
• Experience scheduling activities and appointment confirmations.
• Inventory management responsibilities including ordering and collections.
• Persuasive selling of promotions.
• Ability to build trust and preserve strong client and team relationships.
• Independent worker capable of adapting to business needs.
• Willing to learn new skills and techniques.
• Bilingual English/Spanish a plus.

Responsibilities

• Facilitating new client and existing member flow.
• Actively manages all scheduling activities and delivering the ultimate client experience to all clients.

Skills

Scheduling

Inventory management

Promotions

Client relationships

Bilingual EN/ES

Education

High school or equivalent

Job description

HairClub For Men, Ltd. is seeking a Client Service Coordinator for Tysons Corner to handle administrative duties, scheduling, inventory, and client relations. You will ensure a smooth flow of new and existing clients and contribute to a superior client experience.

The role requires 2+ years in admin and customer service, with emphasis on scheduling, promotions, and independent work. Bilingual English/Spanish is a plus; benefits include PTO, comprehensive insurance, a 401(k) plan, and training