Client Experience Concierge & Office Support

SPS-North America Opportunities - Not Externally Posted Board; Los Angeles (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Career growth

Learning & development

Paid time off

Bonuses

Medical, Dental, Vision

Job summary

SPS is seeking a Client Services Associate in Los Angeles to elevate the office experience with personalized, client-centric service and administrative support. You will work with the Experience Team to handle facilities, reception, and hospitality tasks, ensuring requests are completed to client specifications.

Responsibilities include greeting clients, coordinating services, managing mail/shipping, and maintaining a welcoming environment. Strong communication and discretion are essential.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred, hospitality a plus.
• Proven work experience in a client-facing role in a corporate or hospitality setting.
• Strong communication, interpersonal, and problem-solving skills.
• Professional appearance and demeanor; ability to maintain confidentiality and discretion.

Responsibilities

• Greets clients and guests with a friendly, professional demeanor.
• Manages client requests and coordinates services efficiently.
• Oversees mailroom, shipping/receiving, and office services; supports reprographics as needed.
• Prepares offices for new hires, moves, and visits; maintains visitor checklists.
• Solicits and analyzes client feedback to improve the experience.
• Familiar with emergency procedures and guides clients in emergencies.

Skills

Customer service

Hospitality

Communication

Problem solving

Organizational skills

Education

High school diploma

Associate degree

Bachelor's degree

Job description

SPS is seeking a Client Services Associate in Los Angeles to elevate the office experience with personalized, client-centric service and administrative support. You will work with the Experience Team to handle facilities, reception, and hospitality tasks, ensuring requests are completed to client specifications.

Responsibilities include greeting clients, coordinating services, managing mail/shipping, and maintaining a welcoming environment. Strong communication and discretion are essential.