Seasonal Client Concierge - Front Desk

H&R Block, Inc.; Lusby (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, answer calls, and schedule appointments, supporting tax professionals during peak season.

This in-person role offers hands-on exposure to daily office operations, teamwork, and confidential document handling, with potential growth into tax prep or leadership as you gain experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills when serving clients.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, answer calls, and schedule appointments, supporting tax professionals during peak season.

This in-person role offers hands-on exposure to daily office operations, teamwork, and confidential document handling, with potential growth into tax prep or leadership as you gain experience.