Client Experience Concierge & Front Desk

H&R Block, Inc.; Covington (WA); Sur place; USD 24 000 - 37 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in their Covington, WA office. This in-person role involves greeting clients, scheduling, intake, and supporting daily office operations alongside tax professionals.

The position requires strong interpersonal skills, multitasking ability, and a professional demeanor. Availability for evenings and weekends during tax season is a key requirement, with opportunities to

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Evenings and weekends during tax season availability.

Responsabilités

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information with confidentiality.

Connaissances

Interpersonal skills

Communication skills

Multitasking

Detail oriented

Team collaboration

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients in their Covington, WA office. This in-person role involves greeting clients, scheduling, intake, and supporting daily office operations alongside tax professionals.

The position requires strong interpersonal skills, multitasking ability, and a professional demeanor. Availability for evenings and weekends during tax season is a key requirement, with opportunities to